Dear Candidates,
Mega Drive @CONCENTRIX
we are hiring for Quality Advisor Profile.
Walk-in at Concentrix for an excellent career from 22th Dec '18 till 3rd Jan 2018 (Monday to Saturday)
NOTE: Kindly mention Referred by SABA on top of your CV at the time of the interview.
Job Details
Designation: Quality Advisor
Excellent English communication
24*7 shift environment
Job Location- Bangalore
Nature of Account
Full Time and evaluating the quality of inbound and/or outbound calls and other customer contact methods
Utilize a proven methodology of capturing full end-to-end interaction details, analyzing the interactions for common trends and themes, and developing actionable reports and recommendations that will improve the customer experience as well as overall operational metrics.
Monitors and evaluates a sampling of inbound and/or outbound calls and other contact methods including chat.
Ability to plan, organize and schedule work flow to meet rigid project deadlines
High initiative with the ability to recognize trends or anomalies/inconsistencies
Communicate professionally and effectively with all levels of management and clients
Responsible for the design, creation of study based form (if required)
Provide recommendations for improvements on process, people and technology
Provides feedback and developmental needs
Facilitates and/or participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients
Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.)
Rounds of interviews:
1. HR round
2. Aptitude test & online test.
3. Ops round.
Eligibility:
Any Graduates with Minimum 2 years of International Voice experience.
Location:
Bangalore
Shift:
Rotational - Shift & offs
Salary: up to 2.9L pa
If Interested Please Call SABA- 9886210024 or can send your Updated CV to Amreen.Sabha@concentrix.com to Schedule your Interview.
Interview Dates: 22nd Dec 2018 till 3rd Jan 2019, Monday to Saturday.
Interview Timing: 12pm to 3pm
Date of Joining:- 3rd Jan 2019
Mega Drive @CONCENTRIX
we are hiring for Quality Advisor Profile.
Walk-in at Concentrix for an excellent career from 22th Dec '18 till 3rd Jan 2018 (Monday to Saturday)
NOTE: Kindly mention Referred by SABA on top of your CV at the time of the interview.
Job Details
Designation: Quality Advisor
Excellent English communication
24*7 shift environment
Job Location- Bangalore
Nature of Account
Full Time and evaluating the quality of inbound and/or outbound calls and other customer contact methods
Utilize a proven methodology of capturing full end-to-end interaction details, analyzing the interactions for common trends and themes, and developing actionable reports and recommendations that will improve the customer experience as well as overall operational metrics.
Monitors and evaluates a sampling of inbound and/or outbound calls and other contact methods including chat.
Ability to plan, organize and schedule work flow to meet rigid project deadlines
High initiative with the ability to recognize trends or anomalies/inconsistencies
Communicate professionally and effectively with all levels of management and clients
Responsible for the design, creation of study based form (if required)
Provide recommendations for improvements on process, people and technology
Provides feedback and developmental needs
Facilitates and/or participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients
Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.)
Rounds of interviews:
1. HR round
2. Aptitude test & online test.
3. Ops round.
Eligibility:
Any Graduates with Minimum 2 years of International Voice experience.
Location:
Bangalore
Shift:
Rotational - Shift & offs
Salary: up to 2.9L pa
If Interested Please Call SABA- 9886210024 or can send your Updated CV to Amreen.Sabha@concentrix.com to Schedule your Interview.
Interview Dates: 22nd Dec 2018 till 3rd Jan 2019, Monday to Saturday.
Interview Timing: 12pm to 3pm
Date of Joining:- 3rd Jan 2019
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