Senior Customer Support Executive (non-voice)

• Excellent communication skills in written and verbal mode.
• Handson experience in using Live Chat tools
• Lead good initiatives regarding the Customer experience
• Good Knowledge in handling tickets and in using the appropriate tools. Experience in using Zendesk tool is an added advantage.
• Analyze all aspects of customer experience and business profitability
• Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet the customer needs.
• Service Level Agreement

Recruiter Name:Navya
Contact Company:Whizlabs Software Pvt Ltd
Address:Plot no.227, 4th Floor, Axis Bank Building,2nd Cross Road, Neeladri Nagar,Electronics City Phase 1, Electronic City, BengaluruBANGALORE,Karnataka,India 560100
Email Address: navya@whizlabs.com
Website:https://www.whizlabs.com