Support Engineer / Software Developer 3

 

Job Description

The Oracle Doc Engineering (Doceng) organization is seeking an experienced Support Engineer, with a minimum of 3 years of core experience as a Support Engineer.

The Support Engineer works in the Doceng organization. The Doceng organization designs, creates, implements and maintains Publishing Tools that are used for the creation, publishing, and delivery of Product Documentation to the Oracle Help Center ( http://docs.oracle.com ). The Doceng Tools are used by User Assistance (UA) Information Developers (technical writers) to perform their daily task of creating, maintaining and delivering product documentation.

The Support Engineer is responsible for providing high-quality technical support for the Doceng Tools.

The Support Engineers responsibilities include:

Investigating and troubleshooting trouble tickets (JIRA issues) and Community Support Forum issues that are reported by the Product Documentation Teams (400+ technical writers)

Working on assigned Trouble tickets to Support Engineers.

Interacting and working with Doceng Development, Sustaining and Quality Assurance teams and Information Architects to resolve issues.

Working closely with Doceng Development team and Information Architects on issues.

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.