Deliver extraordinary customer care by responding to questions
concerning customer accounts for different client Products spanning
across Consumer segment & Corporate segment in a fast paced,
structured customer care environment.
Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Desired Candidate Profile :
*Providing client support through Voice/E-Mail/Chat Support
*Handling client complaints/analysing statistics or other data to determine the level of client service
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